Responses (1)

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  Marley_Ring

  Thank you for sharing your experience with us @AHR! We value our neighors' feedback and will certainly share this with the team for further investigation. As you've factored out network and device variables, as well as tried on another mobile device, this really narrows down to the best area of focus. Please ensure the VPN is also disabled on your Samsung and uninstall any [android apps that can conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). You've done quite a bit to optimize mobile device performance and connection. Feel free to include any error messages you might receive or further observations related to this concern. In addition to the above steps, try also resetting your mobile device network connection manually, and ensure features like data saver or not enabled.

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  21-04-2020 04:07:00

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  AHR

  Hi Marley, Thanks for your reply. Unfortunatley none of the steps you provided resloved the issue. I don't have any of the apps that concflit with the Ring app and I reset my network settings but I am still getting the same issue. I have attached a print screen of what I am seeing each time I try to go into a device. It stays like this until the app crashes. Looking forward to you finding a solution. Thanks

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  22-04-2020 04:04:14

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  madfukez

  I have one of the fastest fiber connections in the united states and it does the same thing here. This is actually quite common for the last several releases of the ring app. On Android I have to wait quite a while for it to timeout, then force kill the app, then try again. It usally works at this point, but you waste about 2 minutes getting into the app. It's been reported all over the forums and they just aren't fixing it at this point.

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  02-05-2020 11:21:41

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  Chelsea_Ring

  What happens when you use the Rapid Ring App @madfukez ? Also, please take a look at our [Community Guidelines](https://community.ring.com/t5/News-and-Announcements/Community-Guidelines/m-p/81#M13) and pick a more approrpiate username. If you do not, we have the right to ban you from the Community. Thank you.

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  04-05-2020 02:56:19

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  madfukez

  @Jennifer\_Ring It happens just as described above. It locks the whole phone when the app freezes on open, and just have to wait. It wont show the cameras when it does finally load so I force kill it. Once I start it again it works fine. Looks like I did a typo on my username and should be madfuskez! It's not offensive, really. :) How can I change it, or can you change it for me? I don't see any way to do it in my profile.

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  04-05-2020 03:29:55

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  AHR

  @jennifer\_ring When I use Rapid ring the device opens up and works but the audio is not coming out of the phone speaker but the in call speaker. I have to hold the phone to my ear to hear the sound and then loose visiual. It getting really frustrating. Also as soon as I shift to live view on the Ring App it crashes. I've tried everything to get it to work including deleting the app and reinstalling but it just doesn't seem to be working. It still works on the old IPhone we have but on Andriod it isn't working. Do you have an update on when this is going to be fixed becuase it seems as though many people are having this problem.

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  04-05-2020 08:39:57