Bluetooth issues on Android app

on 2 separate Samsung phones, if bluetooth is turned on the app treats the live view like a phone call. The audio only comes out the ear piece and you have to hold the phone like you are on a call to be able to use the 2 way chat feature. This defeats the purose of being able to see the person and speak to them via an app.Turning bluetooth off sorts the issue, but I have a smart watch that is connected via bluetooth so I want bluetooth on.This is an issue with the app, but RING support told me to call Samsung. Any suggestions other than turn off bluetooth, which is ridiculous in this day and age.