over the the last week I've noticed i am not getting any notifications at night mostly . my last notification was just after 10 pm last night its now 2 am am still no motion notifications .no desktop or mobile motion notifications. I've reset everything etc but still every day it just stops working when it feels like it . . i still do get notifications if someone pressed the door bells but any motion from security cameras or door bells i get no notifications at all . is the fault on ring side ? please fix this asap .

Hi @nov. If it is only during the night and it is only Motion Notifications you are not getting, then double check that you do not have any [Motion Schedules](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-) active for your Cameras and Doorbell. If you have done this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

no motion schedules are setup. some days it works some days it does not work it just happens at random times mostly starting at 10:30 ish pm . i see other posts about the same problems about no motion notifications etc i am sure the problem is with ring end

‎Angry! Two seperate accounts - cannot setup - because cannot link two accounts to amazon - so share an account

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user52014

Angry! Two seperate accounts - cannot setup - because cannot link two accounts to amazon - so share an account

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cs-support

This really angers me - I setup ring - then all is working - I invite my wife - we setup her account - then we find out we cannot link the account to amazon - so she has to use my account What the #@$#$$#! So now I have to disable 2FA on my ring account because she will not be able to receive my texts with the code. this is idiotic - I'm about to box up all this ring #@$@#@#

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22-07-2023 06:27:26

Responses (2)

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user52014
Resolved - called Support and re-did the shared account after she created her account on the iphone.
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22-07-2023 06:52:14
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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21-08-2023 06:52:37
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