Responses (1)

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PapaLanc

Like I said in the other, perhaps unistall and reinstall the app

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01-07-2020 14:43:08

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Caitlyn_Ring

Hey @KTXRed. To add onto the suggestion given by @PapaLanc, I would also recommend rebooting your Base Station if uninstalling and reinstalling the Ring App does not bring this option back for you. You can reboot your Base Station by taking a pin or paperclip and quickly pressing and releasing the r

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01-07-2020 15:43:58

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saraf

I tried both solutions, neither worked. There is no Advanced Options button, let alone anything about a Z Wave. I am following the instructions on this page. [https://support.ring.com/hc/en-us/articles/360042739451-Troubleshooting-your-Contact-Sensor-1st-generation-](https://support.ring.com/hc/en

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12-09-2020 19:38:51

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saraf

I called customer support and found the problem. The account was in my son's email address, I guess I am a user but not the administrator. The Z wave option is only available to the administrator on the app.

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14-09-2020 16:38:28