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Zones don’t show up on new retrofit install
retrofit-kit
I just installed a ring alarm retrofit kit. It seems to have connected to the alarm hub properly but the zones aren’t showing up in the “setup your alarm zones” window. I can see that the zones are correctly wired since they show up in the history when I open and close the sensors but the alarm does not recognize them as devices. Any thoughts?
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15-01-2021 08:14:01
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Caitlyn_Ring
Hi @we135b. This and more can be found through the links in our [Community post](https://community.ring.com/t5/Ring-Alarm/Ring-RetroFit-Kit-Helpful-Tips/m-p/6722) about the Alarm Retrofit Kit. If you are unable to find the exact solution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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15-01-2021 19:22:54
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