Wifi on Alarm System Base Station not working. (Gen 2)

I've just bought the Alarm System Gen2, and the base station will NOT connect to wifi. Every time I select my network, and enter my wifi password, an error message pops up and tells me "Wifi Connection Error". I've tried everything from resetting my routers, network, and even factory resetting the alarm base station. Nothing works. Because of this issue, I've had to use the ethernet connection instead of wifi. The ethernet connection works, but it isn't very convenient. I've continued to set up the Alarm System, but the Wifi still doesn't work. Is this an issue with the newer 2nd gen alarm systems, or is it because my base station is faulty?