R
Unit not working
Q:I just purchased 3 Ring alarms from QVC. However one is not working... it goes thru the set up, shows the area for about 5 minutes then it says offline and the batrery is dead. I have charged the batteries so it is green light only, I have two of them batteries that is and I have tried both batteries and they both do the same thing. I beleive the unit i was sent is bad and I would like a replacement please. Thank you My name is: Rickine Kestin
820 •
0 •
0 •
16-05-2020 08:15:36
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hi @Rickine. For a replacement Base Station and to have your concern diagnosed further, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
18-05-2020 11:38:19
•