Unable to add Schlage Encode BE489WB to Ring

I get the Ring Video Doorbell 3 & Schlage Encode Smart WiFi Deadbolt package deal. The lock says it is model: BE489WB. It looks the similar to the BE468 or BE469 pictures. But when I use my iphone ring app \> Set Up a Device \> Locks & Access Controllers \> Connect Using Z-Wave, I do not see the BE489WB model on the Schlage device list! I tried to add manually, but I just get the red X on the lock button. :( Online the schlage website says I need the Key by Amazon app. But when I search for the app on my iphone, i cannot find it. It says "This app is currently not available in your country or region". I live in Canada. I ordered this product directly from the Ring website. :( I don't think I'll ever get what I paid for here. Any suggestions?