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K

Karlbrondell

Tampered door device
contact-sensor

I have a door sensor which almost every time I shut the door the cover moves slightly and provides a tampered warning. Once I tap the cover, it slides back and all is well. How can I prevent the inadvertent tamper notices. Should you send me a new door contact device. And putting tape across the device is not an acceptable solution….

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30-08-2021 13:26:52

Responses (1)

  • K

    Karlbrondell

    Thank you for the reply. I’ve done all you suggested and it still slips a bit when the door closes.

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    02-09-2021 01:20:34

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      T

      Tom_Ring

      Hi @Karlbrondell. How close is the Contact Sensor to the door? With the Gen 2 Contact Sensor, the magnet and the sensor can be up to 1" apart. This may give you the clearance necessary to be able to close the door without issue.

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      03-09-2021 00:07:14

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