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Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?
Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?
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09-11-2019 11:03:59
Responses (2)
- K
Q:I am missing data from 12/12/19 4:50 PM until 12/13/19 6:53 AM. Can RING somehow retrieve that data? The flood light camera was presumably working properly.
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18-12-2019 12:19:57
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MHey @kaboca ! If you are looking for recordings and your devices are still subscribed to one of our Protect plans, there should be recordings in your history. If you are needing assistance with this, please reach out to our support team, at 800-656-1918. Thank you! :)
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18-12-2019 06:16:53
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Murray
You may need to add a bit more information to hopefully get a worthwhile reply.
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11-11-2019 03:04:39
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