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U

user77078

User Solution
Closed
Smartcode XXXX won't disarm when lock is unlocked
smart-lock
troubleshooting

I just installed a new SmartCode XXXX lock. The lock will not disarm the alarm when I put the code in to unlock the door. It remains armed.

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11-02-2024 22:13:14

Responses (1)

  • J

    Justin_Ring

    User Solution

    Hi @user77078. You want to make sure you follow the correct steps to have your Smart Lock arm and disarm your Ring Alarm. This Help Center page will provide you with the steps to do so. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

    0

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    13-02-2024 18:53:00

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