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Sensor Battery Issue
Hello, I recently purchased some window sensors to add to my system. After 3 weeks I have had to replace the batteries twice on one of the sensors. This sensor gets used about once a week . Is there a way to reset the sensor or some other type of fix. This is a new smaller version sensor. Any help would be much appreciated.
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14-06-2020 04:56:57
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Chelsea_Ring
Hey @Tommyboy1. Could you try removing the Contact Sensor, factory resetting it and then re-adding it to your system? You can remove the sensor by going into the Ring app \> Main Menu \> Devices \> Alarm Base Station \> Contact Sensor to remove \> Gear icon at the top right \> Advanced Options \> Remove device (can do remove failed device if this fails). Then please follow this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices) to learn more about how to factory reset the sensor. Once reset, re-add it and monitor it from there. If you find the sensor is still draining the battery within a month's time, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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15-06-2020 05:02:30
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