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Ring Pro Base station keeps saying there's a loss of power and going to battery
My Ring Alarm Base Station Pro connected to a fiber ISP via Ethernet cable at my other residence started reporting power losses every 3 to 5 minutes, then had the power restored. This occurs all day!!**Background:**The unit is plugged directly into the outlet and the electrical panel has a whole house surge protector. The electrical usage for the whole house is 102 watts (since no one is home) (Sense smart panel reported no issues). Everything has been operational with no issues for the past 5 months with no changes and it started occurring in the early morning hours a couple days ago.**Troubleshooting:**Called the electrical company and they came out to verify nothing was wrong.Rebooted the unit remotely several times.Ring Technical support also rebooted the unitWhile I'm waiting to hear back from Ring Technical support (last issue took 9 months to resolve), does anyone have any advice.
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02-09-2023 23:02:06
Responses (6)
- T
FYI: Contacted Eero support. They went through the logs and didn't find anything of value in troubleshooting. I was transferred to Ring Support. They went through logs on their end and verified with me that there were no power issues, direct connection to the wall (Note: have a surge protector bui
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04-09-2023 20:11:39
- J
Hi neighbors. If your Base Station is continuously reporting loss of power and you have tried rebooting the Base Station, verified there is no damage to the power cable, and verified the outlet to which it is connected is functioning properly, the next best step would be to contact our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. If you have already reached out to our support team and have not heard back from them in the time that was mentioned, I recommend giving them a call once more.
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04-09-2023 18:33:05
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- J
@Too_Techy. It looks like the alert you are referring to cannot be disabled on iOS. Is this what you are using? I am reaching out to my team to have this looked into.
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05-09-2023 23:08:24
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- U
Same issue - started on sept 24th.Have other devices plugged to the same surge protector running without issues.After every reboot, it stays fine for a while until it again reports a power outage, goes to battery backup and battery always stays low.Called ring support, and its very disappointing that they believe its a power cord issue (LOL). Seems like this is a more common issue and Ring is not doing anything about it. Their troubleshooting doesnt show any more details than what we already see in the history/events on ring app.
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27-09-2023 15:55:31
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- E
Hello! Same issue here. I’ve checked the voltage at home. Everything is fine. Any recommendations or fix? The notifications are driving me crazy. Thanks!
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29-09-2023 10:46:59
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THere’s what my issue was, how they resolved it, and a temp fix. The device stopped rebooting and simply remained offline necessitating my 1,430-mile trip. Upon arrival, the unit had the red lights and was fully powered on, yet being offline. I rebooted the base station and ran a firmware update. Ev
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05-10-2023 00:43:33
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user57090
Same thing happening on my ring base station. Ethernet cable directly in to router, ups power. backup. Mine started doing this in the beginning if August. None of of my other devices are reporting anything. Interested in finding out what you learn. BYW, I’m in Northern California.
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03-09-2023 14:52:50
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