Responses (2)

• C

  Caitlyn_Ring

  Hi @PIQI555. I'm sorry to hear about your experience with your Ring Keypad so far. First, can you clarify where you're located and where you purchased the Ring Alarm system from? Additionally, which part of the Keypad isn't working? Is it not lighting up or is it not accepting your code? I'd be happy to offer some helpful suggestions once I have a better idea of what you're experiencing. :)

  0

  •

  13-08-2021 08:24:20

  •

  Reply
• R

  rrmcb3

  PIQ, mine as well. I recharged it about 2 months ago as it had indicated the battery was low, didn't think anything of it, then have been traveling. Yesterday I check on it and there is nothing, no sound, no backlighting, no nothing. I've had this for just over one year. It's gen 2 Keypad. Now I can't remove it from the base station and have left it to charge all night and it does nothing. Same with my motion sensor, finally installed yesterday and it will not remove as well and cannot be activated. RING, I have your alarm system and your Peephole Camera and I expect it to work for greater than one year. I rarely, if I have ever used, or armed the alarm system, so it's not like it hasn't gotten any hard work. That and I've already had to replace every sensor battery for the doors and windows. If this is not working and it's barely a year old, I'd like to see how I could get one sent to me.

  0

  •

  15-08-2021 06:42:35

  •

  Reply

  C

  Caitlyn_Ring

  Hi @rrmcb3. Have you contacted our support team at all about this? The Community is a neighbor-to-neighbor forum and I can provide some troubleshooting suggestions, but in this case it may be best to first contact our support team in case a replacement is needed under your device's [warranty](https://ring.com/warranty). Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back in this thread on what solution our support team recommends as well. :)

  0

  •

  16-08-2021 08:56:31