Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
M
Ring Extender V2 defective
The Ring Alarm Extender V2 that came with the Ring Alarm Security Kit is not functioning. It seems to be defective as the circle on the bottom right will not light up. Device will not connect to the alarm base station. Resetting by putting a pin to hit the reset button has no effect. Any advice to fix? It seems as if the Ring extender needs to be replaced. Thanks
633 •
0 •
0 •
08-11-2020 04:14:31
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @moo604. Since you've already tried the troubleshooting steps I would have recommended and the Range Extender is still not working properly, I'd recommend contacting our support team directly so they can look into this for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solution our support team recommends as well, as it may help others with similar concerns! :)
0
09-11-2020 19:45:34
•