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Ring alarm motion sensors remain active in home mode regardless of home mode setting.
Hi. I’ve seen some old threads on this from XXXX that indicated that this issue was supposed to be fixed by now. However, I cannot find a way to disable alerts from my motion sensors when my ring alarm system is in Home Mode. Setting Home Mode to “ignore when armed”doesn’t make a difference. Has this been addressed or resolved? Can someone point me to a solution?Thanks!
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30-06-2024 11:05:10
Responses (1)
- U
Hi, iPhone 12 with iOS 17.5.1. Ring app appears to be 5.74.0. And yes on the save button. And disarmed before changing the settings. I am stumped.
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06-07-2024 06:01:54
JHi @user_7dd86a. The Motion Alerts for the Alarm Motion Detector cannot be controlled with Modes. If you turn on Motion Alerts for it, they will always be active until you toggle them off again. You cannot even disable it from detecting motion. What can be controlled automatically is whether the Motion Sensor will trigger the alarm in either Home or Away Mode when it detects motion.
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08-07-2024 17:56:24
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Tom_Ring
Hi @user_7dd86a. What type of phone are you using and what version of the Ring app is installed? When you toggle the "Ignore when Armed", are you tapping the save button in the upper right hand corner?
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02-07-2024 16:08:54
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