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Panic Buttons - Ring's Response Plan change was for the worse
So Ring changed the response plan to the Panic button so that it now operates like a standard alarm signal. Previously the cops were immediately dispatched - makes sense for the Panic feature. Now, they actually call you to confirm that you meant to push the button. Ring probably has their reasons for changing (likely saving money somehow) but it was a really bad decision for safety since the whole point behind a panic button is to have cops there as fast as possible. If people were pushing them incorrectly, tough. Let the police fine them. Let Ring fine them. Whatever. But for those that use it correctly, you've removed an important feature. Really disappointed in Ring for making this unexplicable change and effectively reducing the Panic button to a standard Alarm button. If you agree that this was a bad change, please let them know.
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16-12-2019 15:55:04
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Yep, can't think of a single actual "Panic" situation where I'd want to have to answer the phone or helplessly hear it ringing while intruders are breaking in. It's absolutely nonsensical.I'm going to deliberately hold the button/keypad for 3 seconds. Now if Ring is just going to call me, and I have to wait on the phone to ring, and then answer or ignore it, I'd just call 911 myself ... right? Of course if I was in an actual Panic situation, I wouldn't be able to necessarily so I'll just sit and wait helplessly while the phone is ringing in the background ... hopefully my ringer is set to silent if someone's breaking in. LOL.I've got to believe this was a Ring Profits over Customer Safety choice. If profit is the reason I wish they'd just charge people for excess use of the Panic button - like if you exceed x panic pushes in a month/quarter/year or whatever you owe Ring a nominal fee. I'd much prefer that then the delayed response.
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24-12-2019 00:05:53
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Kmill
I agree, doesn't sound like a think you want to change. If you need some kind of emergency help the last think want or need to do is answer the phone
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20-12-2019 22:09:37
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