No lights on base station after update

I hooked up the base station and it was blue, then I connected it to the app and it started an update and now it’s been a week later and the app is still saying that it’s updating and there are no lights on my base station. Then I call tech support and I go through everything, including getting the verification code and then it hangs up on me. I’m very frustrated. I’ve been a fan of my ring doorbell cam for several years, but with this kind of service, I question their ability to protect anybody. I’ve seen so many people with the same problem and their only solution is to call support. Which I have. But they keep hanging up on me.