Responses (4)

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Christian_Bailey
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29-08-2021 03:13:07
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J

jslanger

I installed a Ring Alarm just about 1 month ago, with all new hardware. I have received this exact same alert 3 times since then. When I check the battery in the app it looks as the photo above, and when I check the voltage on the battery with a multimeter, it is completely normal. Any new thoughts?

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23-05-2022 20:39:12

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C

Caitlyn_Ring

Hi @jslanger. Make sure the Listener is within 50 feet of the Base Station, as too great of a distance can cause interference and the battery level may not be reported correctly. You can also try removing the Listener and setting it back up in the Ring app to refresh its connection with your system.If this concern persists, I'd recommend following up with our support team so they can take a closer look at this and troubleshoot further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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31-05-2022 16:48:10

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MikalG

I have the same issue with TWO of these devices. Within 20 feet. One minute low, another full. Returned and exchanged for a new unit. Same issue. At this price it is cheaper and FAR more convenient (since you can't trust this device!) to just get a new Ring supported Fire/CO alarm itself! I am going to contact the safety commission (since this is fire safety related) and file a report. I don't think this should be sold as is at all, and I am unhappy and distrustful of the safety of this product now.

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03-12-2023 23:25:54

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Caitlyn_Ring

Hi @MikalG. Have you contacted our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) regarding this issue at all? We have a Ring Alarm team specifically that can take a look at things on the back end and offer troubleshooting assistance for your Smoke & CO Listeners. I'd recommend contacting them so they can investigate further.

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05-12-2023 17:59:26

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user_d1354f

Same issue, new hardware and low battery reports constantly.

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03-09-2024 11:18:45

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Justin_Ring

Hi @user_d1354f. I recommend changing out the battery for a new battery to see if helps. If you have tried this step and are still having the same concern, give our support team a call for further assistance.

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04-09-2024 19:23:36