Responses (2)

• J

  Justin_Ring

  Hi @user58409. If your Ring Alarm Keypad is not charging, try the following steps: - Verify the USB cable is correctly inserted into the back of your Keypad. - Use a different USB cable to see if it starts charging. - Factory reset your Keypad to see if it starts charging. This Help Center [article](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-Generation-) will guide you on how to reset a Keypad 2nd Gen. This Help Center [article](https://support.ring.com/hc/en-us/articles/360042141352-Troubleshooting-Your-Ring-Alarm-Keypad-1st-Generation-) will show you how to reset a Keypad 1st Gen. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

  0

  •

  15-09-2023 05:31:07

  •

  Reply
• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

  0

  •

  15-10-2023 05:31:46

  •

  Reply