My alarm trial period ended in 10 days. What the?

Ring turned my protect plan on 10 days after I BOUGHT the system. I haven't finished installation or been able to test the keypad. I found out after I installed another motion sensor today - and got an email that my trial period had STARTED! I had a ring doorbell already, but still - ???First - why 10 days; second, why another trial (and is it valid?). I am afraid emergency services will show up if I test anything and I'll be fined (I just received the invoice for a permit today).Chat has been worthless - nobody but robots, even during business hours.Anybody have a clue what's up???