Ring Alarm
Multiple Chirps when open a door
I’m experience a weird issue... happens with only one door (the most used) when it opens the alarm chirps 2,3 or even more times. It’s been happening for a couple of days. I reseted the base, everything is up to date, but it still do it. When I see the history of the door on the app it records several times open/close events at the same time.
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28-08-2020 01:09:41
Responses (1)
- L
Thanks Tom and Boone for your prompt response. It’s a 1st Generation, I don’t think it’s a gap issue... because when the door is closed it doesn’t fail, only when we open the door. This sensor has been installed and working well for more than a year. It’s also about 15ft from the base. Is there any chance that this sensor parts can be magnetized? I opened, removed the battery, air cleaned, etc. I saw the part of the sensor that is responsible for the contact, but it looks good... I will replace the sensor with other to see if the problem continues. So I can see if the problem is the sensor or other thing
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29-08-2020 02:48:29
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Tom_Ring
Hi @lbelfort. Thank you for sharing this information. Would this be for a Generation 1 or 2 Contact Sensor? I would first make sure that Contact Sensor is installed the correct distance from the Magnet. 1/2" for Gen 1, 1" for Gen 2. I would also try to take the Contact Sensor and Magnet off of its mounting location and bring it within a few feet of the Base Station and see if this still happens. If it does, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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28-08-2020 03:52:03
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