R
Motion Sensor won't connect to network
Last night my garage motion sensor decided to start triggering though nothing was in the garage. Today, in my quest to trouble shoot, I attempted to remove from my app and do a factory reset of the device. I've done this several times. Scan the code, get the alert to pull the tab. I reset the device and have followed that protocol, but it will not connect. Does anyone have any recommendations for next steps? Thanks.
1104 •
0 •
0 •
29-03-2020 04:50:43
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hi @Rayd8. It looks like you may have exhausted most of the troubleshooting you can do on your end, and I applaud you for giving it a try! At this time, I recommend reaching out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and seeing if they can help you get the device back online. Feel free to come back and let us know how it goes/provide any steps that may help other neighbors in the future. :)
0
30-03-2020 05:56:43
•