Privacy zone

Question

When I create a privacy Zone for the neighbours across the road it blacks out peoples faces when they are at my front door. Does any one have a solution. I am new to Ring

Justin_Ring · Answer

Hi @denilew. If using a Privacy Zone gets in the way of your Doorbell's view to see who is at your door, then I would recommend not using it or adjusting the Privacy Zone. We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360027979331-Understanding-Privacy-Zones) regarding Privacy Zones.

CharlieH · Answer

Your answer in effect makes the Ring doorbell useless to me and i will have to send it back. Can you not configure it so that a person in front of the privacy zone can be viewed as it would still block the view of that area of the privacy zone?

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