Ring Alarm
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Issues with Base Station in App?
I recently installed a Ring Alarm a few days ago and it's been working fine. Today I went to adjust some settings and found that when I click on Base Station in the App, all I get is a photo of the base station, the battery level, and the cellular signal. None of the icons/options are displayed below and no gear icon in the upper corner. I've tried:Pushing reset on the base stationUnplugging and replugging the base stationUninstalling and reinstalling the Ring AppUsing the Ring App on my Fire Tablet insteadAll result in the same issue.Anyone else have this problem or have any suggestions? Not starting off on the best foot unfortunately.
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28-09-2022 13:31:54
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Caitlyn_Ring
Hi @Padawan. What version of the Ring app and what version of your phone's OS are you currently on? If you have any VPNs enabled on your phone, make sure to disable these as the Ring app isn't compatible with VPNs and they can impact the performance of the app.
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28-09-2022 21:05:09
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