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door sensor showing open

I have one of my door sensors which is showing as 'open' constantly when the door is closed When I set the alarm I have to bypass this sensor in order to arm the system. I have tried troubleshooting steps but have not managed to resolve an issue It seems impossible to raise a support ticket with Ring despite paying a monthly subscription for a protect plan so I am hoping someone can help thanks in advance

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30-04-2020 12:41:43

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