Contact Sensor Battery Life/Recharge
I recently purchased a RING alarm system and it works well. However, it has only been about 3 months and a door sensor is beeping. I assume it means the battery is dying... How do I recharge the battery, or does it need to be replaced? If replaced, where can I get new batteries? Thanks, Rusty
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01-11-2019 03:03:29
Responses (4)
- C
Hi neighbors! If the previous troubleshooting suggestions offered in this thread are not helpful in resolving this concern, I would recommend reaching out to our support team for further assistance so they can take a closer look for you. Our support team can be reached at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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11-01-2021 09:56:23
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- D
I too have a window sensor that keeps draining battery life. But oddly, it says battery ok then battery full then repeat for a few days until it says battery low then battery ok and so on. I just replaced the battery a few days ago and doing the same thing all over again.
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14-06-2021 02:34:01
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THi @Dustibanana. Try leaving your Contact Sensor next to the Base Station for a few days. If the battery doesn't drain quickly like it has been previously, then this will let you know that distance is more than likely the issue. If it does drain quickly next to the Base Station, you'll need to contact our support team. [quote="Caitlyn_Ring, post:12, topic:948"] Our support team can be reached at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here ](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. [/quote]
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15-06-2021 09:01:53
- U
I have an issue with a ring second gen door contact sensor. I have to replace the battery every 2 weeks and do not use the door often. Range to extender and base station are good. I’m going to call support because I know it’s a defective sensor. I’ll post the outcome of the situation after I speak with someone and see if we can add some advice/help with this issue.
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28-10-2021 10:30:08
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todesto
I got a same problem. I have 5 sensors, 4 for door and 1 for windows. For whatever the reason Window sensor battery is draining fast. I read the forum saying alot of usage will drain but the funny thing is this window is never open and there is no activity yet this sensor sucks up the battery most. The other 4 sensors are still at 99% and works fine. Do I have defective sensor? Should I contact ring support?
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09-01-2021 11:37:00
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