Responses (4)

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  Tom_Ring

  Hi @user36877. Can you give us more information about this concern? Are you setting the device up for the first time? Are you getting any lights from the Base Station? Can you share a picture? We'd love to help, but we need a starting point for your concern. Thanks, neighbor.

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  20-02-2023 06:49:51

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  user36877

  I ahve resolved this issue but cannot pair my weiser smart locks even though they have zwave

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  22-02-2023 06:40:41

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  Tom_Ring

  Hi @user36877. That would be because that is not a compatible smart lock integration. You can find a list of compatible locks [here](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm).

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  23-02-2023 05:34:50

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  user36877

  So it has zwave will it ever be compatible? Also why is it so hard to speak with an agent by phone? It is always busy no matter the time of day.

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  23-02-2023 08:42:13

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  user36877

  Will a ZWave Plus chip be compatible with Ring??

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  24-02-2023 12:24:12

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  Tom_Ring

  Hi @user36877. I can't speculate on what devices will be compatible in the future. At this time, only the smart locks on the list I've shared are compatible.

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  24-02-2023 05:50:22

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  26-03-2023 05:50:34

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