M
Alarm message call
alarm
cs-support
alarm-alerts
professional-monitoring
Hello, Is it possibile to edit the message that is pronounced by the system when calling the emergency numbers in case of alarm? Now the message is missing important information, such as city, house number and/or name of owner of this alarm. How it is now, when linked to the national police number they cannot identify the house where the alarm is occurring because the system only states the address (without city) and, in buildings with several apartments, this is not enough.
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20-04-2024 06:39:56
Responses (1)
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Caitlyn_Ring
Hi @michele_dm82. Can you clarify which message you’re referring to? Are you on Professional Monitoring, or Assisted Monitoring? I’d be happy to pass this feedback on once I have more details.
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22-04-2024 10:05:56
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