Ring Alarm
Alarm Keypad (1st gen) no longer makes sound, for keypresses or otherwise
My 1st gen keypad stopped producing any sound. It produces no chirps, makes no beeps corresponding to key presses, or anything else. I have reset the keypad both via the pinhole reset alone, as well as by holding down the #5 on the keypad to do a hard factory reset, then re-added the device to my Ring system. I have also ensured that the volume is turned up under the device sound options, and the 'chirp' toggle is enabled. It's as if the speaker simply stopped working. Please advise.
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27-04-2020 12:06:04
Responses (6)
- F
EXACT same thing happened to mine. Looks like a trend or at least a few to many defective units. I've had a defective door sensor, now this...two items in 6 months...really? > @Chelsea\_Ring wrote: > > Hey @cwdobbins. Since you've exhausted all troubleshooting steps I would've asked you to do, please reach out to our support team via phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) to address this keypad concern. They will make sure to get this sorted out for you in no time!
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27-09-2020 03:31:38
- J
Same problem started on October 29, 2020. Did a reset and still no sound.
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31-10-2020 04:22:44
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- Z
And mine had done this also today. Its only been installed literally a few months so not exactly old.
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01-11-2020 08:07:20
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THi neighbors. If your Keypad is not sounding correctly, please reach out to our support team for further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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02-11-2020 07:55:03
- J
Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad a couple months ago. They must have had a batch of keypads that were manufactured poorly, and they go bad after a year or two.
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25-11-2020 05:02:11
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- D
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29-01-2021 03:04:37
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Chelsea_Ring
Hey @cwdobbins. Since you've exhausted all troubleshooting steps I would've asked you to do, please reach out to our support team via phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) to address this keypad concern. They will make sure to get this sorted out for you in no time!
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27-04-2020 09:41:58
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