Ring Alarm

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C
Alarm Keypad (1st gen) no longer makes sound, for keypresses or otherwise
alarm
cs-support
keypad

My 1st gen keypad stopped producing any sound. It produces no chirps, makes no beeps corresponding to key presses, or anything else. I have reset the keypad both via the pinhole reset alone, as well as by holding down the #5 on the keypad to do a hard factory reset, then re-added the device to my Ring system. I have also ensured that the volume is turned up under the device sound options, and the 'chirp' toggle is enabled. It's as if the speaker simply stopped working.Please advise.

6294

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27-04-2020 12:06:04

Responses (5)

  • J

    Same problem started on October 29, 2020.Did a reset and still no sound.

    0

    31-10-2020 16:22:44

    • Z

      And mine had done this also today. Its only been installed literally a few months so not exactly old.

      0

      01-11-2020 08:07:20

        T

        Hi neighbors. If your Keypad is not sounding correctly, please reach out to our support team for further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and

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        02-11-2020 19:55:03

    • J

      Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad a couple months ago. They must have had a batch of keypads that were manufactured poorly, and they go bad after a year or two.

      0

      25-11-2020 05:02:11

      • D

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        1

        29-01-2021 15:04:37

        • J

          I have same issue, tried to handle via chat, they refuse to do so. They state I can only call for troubleshooting issues, I have no vocal cords, I am unable to speak, but they say this is only option for me. I am ready to send my whole system back.

          0

          26-09-2021 18:35:20

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