Responses (3)

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  Marley_Ring

  Thank you for sharing your experience with us, @rallengreen! The Keypad 2nd Gen will display a light when in need of a charge (Yellow, Red) and will also blink green when charging. When there is sufficient battery level, this light will not illuminate. Feel free to check out our Keypad [help center article](https://support.ring.com/hc/en-us/articles/360042894911-Ring-Alarm-Keypad-2nd-gen-Lights-and-Buttons-Explained) for more details on it's features. I hope this helps! If you are still looking for additional features with this, you are more than welcome to share this request on our [Feature Request Board](https://community.ring.com/c/products/feature-request-board/24). This way other neighbors can share their interest in one place, that we can organize and share with our teams here. :)

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  05-01-2021 09:56:40

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  rallengreen

  WHEN THE 2ND GENERATION KEYPAD IS PLUGGED INTO USB POWER THE BATTERY LIGHT AND ALARM MODE LIGHT SHOULD STAY ON LIKE THE 1st GENERATION KEYPAD! My 2nd Generation Keypads are MISSING PRIOR MODEL FEATURES which I think are very necessary!

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  06-01-2021 08:36:39

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  Merman76

  I must have a prototype 2nd Gen keypad. I get the yellow and red battery light indications but no green when charging. Instead, my keypad has a small green light on the back of the keypad while charging. After the keypad is fully charged, that green light goes off. Anybody else have this keypad?

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  01-02-2021 06:52:57

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  Caitlyn_Ring

  Hey neighbors, you can now choose between the following 3 modes for the Ring Alarm Keypad (2nd Generation): * **Keep Mode Button Lit.** LED lights will stay on at all times (when plugged into a working power source). * **Motion Turns on Lights.** LEDs light up when sensing motion. * **Button Press Turns on Lights.** LEDs light up only when you press a button on your Keypad (preserves battery power). To choose Keypad modes, open your Ring app, navigate to your Keypad device on the main menu, then go to the **LED Settings** tile. You can learn more in [this](https://support.ring.com/hc/en-us/articles/360042894911-Ring-Alarm-Keypad-2nd-Gen-Lights-and-Buttons-Explained) Help Center article. :slight_smile:

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  08-11-2022 05:15:17

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  harrisinva

  I have the same problem with my Gen 2 Key pads. There is no indication that they are plugged into a constant power source, and the lights do NOT stay on at all! Ring doesn't seem to have any explanation or suggestion. Please help. Thanks.

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  26-11-2022 08:33:45

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  Tom_Ring

  Hi @harrisinva. Try reviewing the Help Center article shared earlier in the thread to help explain how the Keypad operates. [quote="Caitlyn_Ring, post:5, topic:28419"] To choose Keypad modes, open your Ring app, navigate to your Keypad device on the main menu, then go to the **LED Settings** tile. You can learn more in [this ](https://support.ring.com/hc/en-us/articles/360042894911-Ring-Alarm-Keypad-2nd-Gen-Lights-and-Buttons-Explained) Help Center article. [/quote]

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  28-11-2022 04:01:04

  G

  Grahamd55

  The First Generation had a flaw that caused it to fail when inatalled with a constant power source. (Mine just failed recently). Does the Second generation have this same very annoying design flaw? I dont want to have to plug and unplug my device. I want to install it on the wall and never have to move it again.

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  12-09-2023 11:03:18

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  18-10-2023 02:28:42

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