Ring Video Doorbell
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T
Zone Adjustment issues
hardwired-video-doorbell
troubleshooting
**strong text** Hi, I have just replaced my old faulty Video doorbell Pro with the new Doorbell pro2. The issue is while I’m trying to alter the zone shape to suite the area I want to cover, the dots seem to be non responsive once you try to move them in so I’m guessing I’m doing something wrong or it’s a common fault. Thanks in advance.
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12-01-2023 07:34:19
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Justin_Ring
Hi @Tosh88. I would suggest verifying that your Ring app and phone are up-to-date with the latest updates. You can also try using a different phone or tablet to see if that makes a difference. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-01-2023 11:13:10
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