Ring Video Doorbell
"Your device isn't compatible with this version" App error
I have a Samsung S7 running Android 8.0. I loaded the app on it and can open it to see the camera but when I select "Open the ring app" it takes me to the Playstore Ring app and displays the above message. I tried it on a second S7 with the same result.
5286 •
0 •
1 •
16-04-2022 08:58:26
Responses (3)
- C
Having the most updated version of your phone operating system is recommended when running the Ring App, and you will need to ensure it meets the minimum requirements to run the Ring App. You can visit our [Help Center article here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) for more information on this. For Android phones, Android Version 9 or higher, with access to the Google Play Store, is required for the Ring App. Just wanted to chime in here to ensure the right information is shared for any future neighbors that may come into this topic. Thank you, neighbors!
•1
19-05-2022 10:35:49
•
- M
My Moto G5S is not quite 4 years old and has Android 8. It won't upgrade to Android 9. So what am I supposed to do, buy a new phone also to get the latest update to the ring doorbell camera app? I do care about security, but I can't spend the money it costs to buy a new phone every few years so I can use the Ring app. I also paid the cost of the Ring file storage database that needs to be paid every year. When I saw this pop up "device not compatible" I said to myself WTF?
•0
22-08-2022 05:19:41
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Daveg1
I had the app on my sony experia running android 7 for years but i had to reset my phone and now the app is not comatable with this version of android would not buy anything from ring again cant afford tk keep buying new phones because they chanhe things on thereapp
0
17-04-2022 08:51:16
•