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E

Extant2023

Accepted Solution
Wrong recording time
app-settings

My video recordings display 4 hours ahead.  This has been happening for the past 2 months on all my Android devices. Is there a fix other than installing a different brand of video bell?

38 •

3 •

0 •

09-07-2024 12:32:45

Responses (3)

  • C

    Caitlyn_Ring

    Accepted Solution

    This issue has been resolved in app version 3.74.1. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thanks for your patience. 

    1

    •

    11-07-2024 12:03:32

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    • C

      Caitlyn_Ring

      Hi @Extant2023. Our team is aware of this and looking into the issue. Currently, the timestamp being displayed on video playback is in UTC, which is why it differs from your timezone. Once we have any information to share, we will do so in any relevant threads. 

      1

      •

      10-07-2024 12:41:31

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    • U

      user_663b44

      I just noticed the same issue.  Did you get a fix?

      0

      •

      11-07-2024 12:17:48

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