Responses (5)

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  Tom_Ring

  Hi @jsring788. If you contact our support team, they'll be able to send the terminal screws out to you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  08-02-2022 06:32:22

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  Pogit

  This is like pulling teeth. I have the same problem. Online support and telephone support say the “terminal screw” is out of stock. The wired door bell spares kit doesn’t have spare terminal screws and no one can confirm if other kits have the terminal screws and or if they’re the same across all ring doorbells. Can anyone confirm where I can source a replacement or what type of screw it is PLEASE.

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  09-08-2022 10:48:57

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  Gmac2310

  While installing a Ring doorbell camera at my son's place (he isn't handy at all), I inadvertently unscrewed one of the terminal screws too far and it fell and was lost. In attempting to order a replacement, which I was quite willing to pay for, I had to go through 5 agents, none of whom would send me a replacement terminal screw because I didn't have the Mac ID and/or serial number for the doorbell camera. My son lives a half hour away and with the weather being minus 35 here right now, I wasn't going to venture out to pull the camera off to find the info needed. Having him do it, a guy with two left hands...many strengths, but not handy in the least, would have resulted in stripped screws or worse. All I wanted was a simple .50 cent terminal screw. There was no way to do it without the aforementioned info. My hope was to get the screw in my hands to get their camera up and running before Christmas. They have a battery but in this weather it is shot and, of course, cannot be pulled put and recharged without pulling the doorcam apart. If it is anything like my Ring outside cameras, which I love, the battery will last less than 24 hours in extreme cold. BTW, I do have solar panels for my stickup cameras, but with the short days, it isn't enough. Was extremely frustrated yesterday dealing with Ring support. Might be better in the US but in Canada, friendly but no ability to think outside the box and no ability to take some initiative and get me looked after.

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  20-12-2022 07:16:37

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  Tom_Ring

  Hi @Gmac2310. In order for a Ring Support Agent to send out any replacement parts, they have to be able to pull up an account that's tied to the device. Without this basic information, they simply do not have access to be able to send anything out. For your convenience, we have [Spare Parts](https://ring.com/collections/accessories?filters=category:video-doorbell-wired,category:video-doorbell-pro,category:video-doorbell-pro-2,category:video-doorbell-elite,category:video-doorbell,category:video-doorbell-2,category:video-doorbell-3,category:video-doorbell-3-plus,category:video-doorbell-4,category:peephole-cam,type:spare-parts) on Ring.com.

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  20-12-2022 10:22:48

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  Caitlyn_Ring

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  14-03-2023 09:28:54

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  user_12dba7

  Why can’t you just answer the specific question being asked. This is so frustrating! All that is needed is one screw to attach the wire to the back of the doorbell. Impossible to distinguish in the part packages shown. 

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  10-01-2025 05:52:42

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  user_00da9e

  In case somebody comes looking here, the size is M3x4mm. I used pan head (not torx) from HD. That’s for a 1st gen Ring Doorbell.

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  04-04-2025 10:38:14

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