Ring Video Doorbell
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I’ve just purchased the ring 2024 (not pro) the angle looks so wide like a fish eye lens, not like the photo advertised (full body, looking normal!) which was on the purchasing link on Amazon …. I also cannot hear the person speak to me who rings the bell, despite having Mic and video ON , but they CAN at least hear me… any help much appreciated. Tia
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16-12-2024 13:16:52
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Caitlyn_Ring
Hi @user_2ae786. What is the name of the Ring Doorbell you have? This would be something like Video Doorbell 2nd Gen, Battery Doorbell Plus. You can find the device name on the Device Health page in the Ring app. When you have the Live View active, make sure to tap the speaker icon and ensure the volume on your phone is turned up. If your phone is on silent, you will not hear any audio from the Live View. Additionally, feel free to share a screenshot example of the view from the Doorbell. I'd be happy to confirm for you if it looks normal.
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17-12-2024 14:41:54
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