‎Why is my voice distorted but wife's is not through her phone?

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M

MARDEA

Why is my voice distorted but wife's is not through her phone?

battery-video-doorbell

troubleshooting

I could speak perfectly well through my app to any visitors and be heard clearly. However, all of a sudden this is not the case and I ceased to be clear a couple of weeks ago for no apparent reason? Whats more bizarre... my wife continues to be clear when speaking to visitors through her phone.

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16-11-2023 11:11:11

Responses (2)

J
Justin_Ring
Hi @MARDEA. I was able to find this Community [post](https://community.ring.com/t/voice-unrecognizable-on-ring-speaker-during-live/241593) where another neighbor was also experiencing poor audio quality. There is a solution in the post with steps to try and what to do if those steps do not help.
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20-11-2023 05:47:46
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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20-12-2023 05:48:39
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