Ring Video Doorbell

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Why does my doorbell not recognise people as person
hardwired-video-doorbell
troubleshooting
motion-settings

My doorbell registers anyone coming to the door as “motion” and not a person. It picks up the movement fine, and creates a motion alert, but it consistently fails to register them as a person. I have set my alerts for people only, motion is just recorded, which means I am missing all the alerts around people coming to the door. Every single recording for the last four weeks lists people at the door as motion and not person. What is going on?

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13-09-2023 11:50:06

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