Why do I get the spinning wheel and Activating device when ever I go to live viewing

I had installed my Video pro Ring door bell few months ago, it worked well until recently. I go to live view when I get a notification that someone is at the door, how ever now I only get the spinning wheel with “activating device” on the screen. It never resolved on a timely way. If this continues then remind me what did I pay the $100+ for, as it doesn’t work as it’s supposed to.Interesting that it worked like a charm for the trial period with 4 sec pre-recording of any detection. As soon as the trial was over and I didn’t subscribe to the service this thing has stopped working as it was supposed to.