Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
S
When answering the door bell it cuts off Everytime I try to speak to someone
battery-video-doorbell
app-settings
troubleshooting
Hi all, having trouble when answering my door bell. Everytime I try to speak to someone it freezes. To which I come out and go back in and it does the same thing again. Also my quick replies do not work. Any help please

169

0

0

20-10-2023 09:37:49

Responses (2)

J
Hi @Sksmith1414. If you are having issues with poor video and audio quality, I recommend trying the following steps: - Double-check that your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and then powering it back on. This Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-How-To-Fix-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) has other steps you can try for poor audio and video quality. Rebooting your Doorbell should help with your Quick Replies as well. If you have tried these steps and are still having the same concerns, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

0

23-10-2023 05:10:24

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

22-11-2023 05:11:22

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

U

user_3c8999

1

User
Solution

U

user_d52f2e

1

User
Solution