Ring Video Doorbell
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user_a56a92
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We have been burgled
Hello, I am just wondering if I was to subscribe now would it be possible to retrieve footage from 4am this morning. Our car was stolen and our house was burgled, any footage of this would be greatly appreciated. Thankyou for any help in advance, Molly
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28-03-2025 12:24:44
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Caitlyn_Ring
Hi @user_a56a92. I'm sorry to hear about what happened. Unfortunately no, Ring Home plans do not apply retroactively. Since you didn't have an active subscription at the time this occurred, there is no video recording available. If you do subscribe, events that occur moving forward will be recorded.
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04-04-2025 04:38:05
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