Ring Video Doorbell
Washed out picture
I have the Ring Door view Cam(Peephole Cam) anything beyond the porch is completely washed out. Would be nice if I could tap the screen to set the focal point. The HDR setting doesn’t really do anything noticeable during daytime and it does not play well with my yellow porch light at night. A bit annoying to turn HDR on during the day and off again at night. I end up not using the HDR setting. Anyway to fix the washed out picture?   
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03-11-2019 09:50:51
Responses (3)
- J
No I don't have the Wedge Kit, not sure if it would help. Is it mentioned anywhere that yellow bulds effect the HDR at night? I would've bought Dusk To Dawn White Light Bulbs instead. Which [Amazon](https://www.amazon.com/AmazonBasics-Equivalent-Sensor-Non-Dimmable-2-Pack/dp/B07PZH5XLQ/) Dusk to Dawn Sensor Light Buld would be suitiable for Ring at night, Daylight or Soft White? A timer woulld be useful for the yellow bulbs, I'll try the white not sure if I'll like them.
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07-11-2019 02:32:49
RI too have the same problem with the washed out picture beyond the front porch. Since this is a known problem perhaps it should be mentioned on the box so people can be well informed of what they are buying. With all of the commericals showing clear pictures well beyond the front of your house people are expecting more.
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17-01-2020 09:47:25
CDitto, I have same issue with my driveway battery operated stickup cam. All others are fine... ???
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04-02-2020 07:01:35
- J
No, no film over the lens :) Is the Wedge Kit compatible with the Peep Hole Cam?
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08-11-2019 10:47:55
MGood question @John3! There is no wedge kit for the Peephole Cam, as the field of view and point of focus is based on its mounting height on a door. A device that sits higher up to allow a more human point of view from the doorway might actually improve your view given the light exposure in the area. Let us know how it goes! :)
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12-11-2019 11:23:27
LI have the same problem with the Ring Stick Up Cam Wired in the UK. Whenever the sun is shining brightly, everything not in shadow is overexposed. The camera itself is mounted out of direct sunlight but under the eaves of the roof in a sheltered location. I have a Ring Doorbell 2 which has the HDR option and this works well to make the images much clearer when it is sunny. Why can't the same update be applied to the wired Ring cams? Is it because the output videos would be larger with HDR enabled, and Ring are not prepared to invest in more cloud storage to accomodate the filesize increases?
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09-12-2019 02:20:04
CHi @Labrajaws - this does sound like expected behavior. Do you want to share a photo with us? Also, is the Cam and Doorbell installed in the same area?
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10-12-2019 12:42:08
RI have the same issue with my doorbell. I've attached a screenshot and views of my installation. Any assistance would be appreciate  
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30-12-2019 06:59:14
- J
Has this problem been fixed. I too have the same issue with the Ring Doorbell 1 and not with the Ring Door Bell 2. Both doors bells under overhang and Doorbell 2 model is crystal clear. Doorbell 1 picture  This quality on the doorbell 1 model is unacceptable. Can it be replaced or upgraded to the newer model if it can not be fixed?
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21-04-2021 01:41:14
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JIn previous post Ring representatives have stated the white out is do to bright sun. This is not true as the sun is gone now and this picture shows same conditions. 
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21-04-2021 03:45:24
JI have another Ring Doorbell 1 and moved it to the same location. The picture is much better proving there is an issue with the one Device. This must be a quality issue but looking for some feedback from Ring. 
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21-04-2021 10:27:41
CHi @jpkulesa. I would recommend reaching out to our support team directly in order to show these examples to them. As the Community is a neighbor-to-neighbor forum, our support team will be better able to look into this with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-04-2021 08:37:56
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Chelsea_Ring
Thanks for the photos! With the overhang, this does appear to be normal video quality. Do you happen to have a Wedge Kit installed? Also, we appreciate the feedback in regards to turning on and off HDR. Perhaps a timer, similar to the motion schedule, would be beneficial. We'll be sure to pass that information along to the team!
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05-11-2019 12:30:56
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