Ring Video Doorbell
Voltage dropping on Pro
Is there anyone out there besides Ring Support Folks that have upgraded to the 16v 30va transformer and has seen their voltage continually dropping? I have contacted Support on numerous occasions and keep getting not to worry. Does the Pro drop to a certain level before increasing or is the Pro a piece of crap? BTW I did have the Pro and the transformer professionally put in place. In one week my Mv level has gone from 4054 to 4016 at this rate in a month or so I am betting I will be offline.
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14-10-2019 02:00:54
Responses (1)
- Z
I have read that page over and over and none of it helps. It does not explain why my voltage is steadily dropping. I had my transformer installed by an electrician who has installed many Ring Doorbells and he also checked my wiring. I Wish I had gone another route with Home security and probably will and when this doorbell fails as I am sure that it will I am going to cut my losses and invest in security cameras and/or doorbell that works.
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14-10-2019 11:04:45
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Marley_Ring
Hey @Zandarr ! As long as your device is operating correctly, your 16v 30va rated transformer sounds perfect for your setup and should definitely output a consistent flow of voltage to keep your Ring Pro running. Check out our help center article on troubleshooting voltage concerns [here](https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-with-Ring-Video-Doorbell-Pro), if needed.
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14-10-2019 10:50:12
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