Ring Video Doorbell

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U
Video Time Incorrect
battery-video-doorbell
app-settings
troubleshooting

I'm having video time stamp recording issues in the UK as well.

It appears to be one hour slow, so showing Greenwich Mean Time (GMT) and not British Summer Time (BST).

The Video History are showing the correct time, but not when playing the videos.

My phone and laptop are showing the correct time, and time zone for summer and winter.

Surely this is a Ring app fault, with so many having similar issues?

Will be cancelling my subscription very soon, if this issue isn't sorted soon!

16

3

1

10-07-2024 06:00:40

Responses (1)

U

Exactly the same for me at my 'Home' location and a location where I have shared access.

Started a few days back.

My 'Location' settings are 100% correct.

Ring support team need to resolve asap.

0

10-07-2024 10:57:30

U

Just found out that there is an updated version of the App which resolves this issue.

0

10-07-2024 11:58:45

T

Hi @user_11037b. Glad to hear that this issue was resolved for you!

0

11-07-2024 05:27:00

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