Ring Video Doorbell
Video Showing Lines All of a Sudden
Hi. I’ve been looking through some of the videos that have been captured at night and lately they all have horizontal lines in them which makes it a bit hard to view. Anyone seen this before or have a fix? Picture attached as an example.
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10-08-2020 04:27:08
Responses (39)
- C
This is also happening to me in the past week or so. The battery is 100% charged, the unit is clean, and this occurs only after dark so the issue is not low power or weak WiFi. During the day it works normally. It’s seems like it’s getting worse also. The doorbell itself is unusable after dark because it’s not picking up motion at all.
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14-08-2020 10:02:16
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MHi @CMTSTL! If you've confirmed power and wifi resources are plenty sufficient for this to work as intended, try performing a reset. To rest your Video Doorbell, please hold the setup button for 20 seconds. Once complete you will likely need to complete a new setup or reconnection steps in the Ring app. If this concern persists consistently and not due to wifi, and a reset did not resolve the image quality. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-08-2020 06:11:13
CI completely reset the doorbell, set up as a new device, and even swapped out the battery with my spare. The problem with the lines has begun again and it appears to be getting gradually worse. It also seems like my motion notifications after dark are decreasing as the lines increase. Any ideas?
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02-09-2020 01:35:13
RI was wondering if anyone got a fix for this? Mine started doing this last night, previous nights have been fine. I did change the battery the day before so that's should have been fine but it appears is dropped 20% in one day which it doesn't normally do either.
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19-09-2020 02:41:23
MHi @Redmanc35! Video image quality is often related to wifi variables. You'll see my prior responses in this thread include checking on your wifi signal strength as well as resetting the Doorbell. If these steps did not help to resolve your concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know of any solutions you find! :)
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21-09-2020 04:07:55
- M
I have this problem. It started about one week ago and night vision is seriously poor and useless footage, affects motion detection too. I used your speed checker and have 33mbps download and 8.8mbps upload. No changes to my WiFi setup. We need help resolving this urgently.
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27-10-2020 03:23:07
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SYeah. I've been dealing with this for over a week. My quality after the reset and changing the battery has gotten even worse. Look at the pic attached. I can't see anything. A man was at my door but I can't hear nor see him. This is unacceptable. It's not our WiFi signal changing everyday between day and night. Every other thing including other camera work. I called ring but due to COVID, reaching someone after I get home from work has been impossible. Ring needs to fix this.
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02-11-2020 11:48:10
ASadly having the same issue. battery 100% Wifi signal strength 78% and problem only during the night. Same router in same position. It would be nice if someone in customer support started looking into this and help.
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17-11-2020 10:41:12
BI'm having the same issue in the last week. Only during night vision use. Battery and wifi strength are fine.
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18-11-2020 01:10:09
Omine is a similar problem but with a vertical line and half the picture being clouded over ,, i am new to this i only bought it a few days ago it was fine in the beginning although the night vision is poor quality in my opinion, i have tried live chat who are a waste of time asking the same question and talking about a camera not the ring doorbell 3
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18-11-2020 06:12:10
CI'm still having issues with mine. No surprise. My battery and WiFi are fine, despite what Ring says. However, now that I have installed holiday lights on the bushes directly in front of the doorbell, the added light is apparently preventing Night Vision from kicking in. This has essentially eliminated the white lines that make video unusable. As soon as the lights on the bushes kick off, I stop getting notifications and the white lines are back. Anyone else care to test this? Ring hasn't shown any interest in a fix.
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23-11-2020 10:13:39
- J
Same issue here. Relieved that it’s not just my unit. Now hopeful for a hot fix from Ring.
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23-12-2020 08:56:15
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- C
Same issue. Has gotten worse over time. Only at night, and my other doorbell 2, which actually has less wifi strength, has never had this problem. This is an example of the night vision I have now. 
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29-12-2020 12:00:01
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Marley_Ring
Thank you for the image example @kbrewer25! Those lines should not be appearing at all. This looks like potential video/ wifi interference. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. As you mentioned this happening at night, I recommend also checking power. Optimal performance is harder to obtain with low power, or a low battery. Please ensure power/ battery is sufficient for powering the lens and streaming video with night vision. Feel free to let us know how this goes! :)
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11-08-2020 07:40:10
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