Ring Video Doorbell
Video processing, please wait
Everytime our doorbells rang, the message 'Video processing, please wait' came up - and for so long that the visitors had given up before I could response. It then came to my mind that the problem had been there since the new feature History Timeline was implemented. After deselecting this, the video now answers almost immediately when answering the doorbell. Is that a known problem?
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09-09-2019 09:40:57
Responses (7)
- B
This is not a “WIFI” problem. This is a “RING” problem. I have amazing wi fi connectivity and brand new devices with current updates and have the same problem. I will be looking for new cameras all around and doorbell as well if RING doesn’t fix this soon. They will be going out of business soon if their response to all these complaints is to blame it on everyone’s WiFi. Pathetic
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19-05-2021 03:54:57
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- K
I have the same issue with the "video processing" - especially if I access the application from a different network than the Ring. I will try turning off the timeline history but that seems like a very poor solution. I use that view often (except when all the videos are processing...)
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17-06-2021 09:32:14
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- S
Add me as yet another customer with this issue. I've got a Ring Door View Cam that has worked fine for nearly 2 years until this week. I had to remove the doorbell as my wife wanted to paint the front door and since I've put the doorbell back on I'm now not able to connect to live video or even see any video at all. Whenever someone presses the bell it takes about 30 seconds for the notifications to appear on our phones or through our Alexa's. When I installed the door bell again I noticed that it updated the firmware. I've factory reset the device, I've uninstalled/installed the app, I've installed the Rapid Ring app, I've tried connecting through the website, I've changed the wifi the doorbell is connected, I've disabled the event history timeline. Nothing works. My RSSI is currently -36, the router (Netgear Nighthawk R8000p) is literally 4 feet from the doorbell with a plasterboard wall in between, I can't move the thing any closer. As it currently stands the thing is utterly useless as the 30 second delay between someone pressing the bell and getting an announcement through the Alexa's means we usually miss who was at the door. edit: I've just looked at my activity on ring.com and whenever I try to view an event I get an error "The video is not available. A Ring plan or trial was no active when this event took place" yet I have the Basic plan which runs until November 2021.
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23-08-2021 09:43:28
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- E
If you are facing the "video processing please wait" error on Ring, there are several steps you can take to solve the issue. first, check your internet connection. A slow or unstable internet connection can cause the video to take a longer time to process. Make sure that your device is connected to a stable and strong Wi-Fi network or cellular data network. Secondly, check the battery level of your device. A low battery level can cause issues with video processing. Charge your device to ensure that it has enough power to process the video. you can also try other methods that I found in the article posted on [Geekydane](https://geekydane.com/google-drive-still-processing-video/). though the methods are for google drive they might help you. Thirdly, restart the Ring app. Sometimes, the app may have glitches or bugs that cause the error. Closing the app and reopening it may solve the issue.
•1
22-03-2023 06:04:23
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Aikeber
I can never catch any live video. Notification slow, and recording takes several minutes to process. It is useless technically and I’d better just go answer the door myself coming down from second floor would be faster than ring
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14-04-2020 03:41:28
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