Responses (1)

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  Caitlyn_Ring

  Hi @SmokeyFL. I'm not able to see the example you tried to attach. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. You can also find some troubleshooting tips for black video and other connectivity concerns in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). I'd recommend taking a look at that, and if this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  27-08-2021 07:02:40

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  SmokeyFL

  

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  23-12-2021 05:01:47

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  Tom_Ring

  Hi @SmokeyFL. In addition to the link Caitlyn shared, you might also find some helpful information about Black Video in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). Black Video is often related to network issues and can be fixed by making a few adjustments to your router. I hope this helps!

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  27-12-2021 10:55:55