Responses (18)

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  Hondo

  Here is one of them............... [https://ring.com/share/6785583784059422814](https://ring.com/share/6785583784059422814)

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  25-01-2020 12:14:25

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  Hondo

  This after trying both of your suggestions - [https://ring.com/share/6785686579806685278](https://ring.com/share/6785686579806685278)

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  25-01-2020 01:37:45

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  Hondo

  I tried both suggestions and the video still freezes. Any other suggestions before I return this device?

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  26-01-2020 06:27:24

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  Hondo

  Horrible experience with Ring Support. After an hour on the phone they told me to buy a Ring Chime Pro to extend my wifi and that "might" help. I'm not spending any more money on something that "might" help. This thing is going back to where I bought it! I appreciate you trying to help - thank you.

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  28-01-2020 12:49:15

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  NWebb

  I have the doorbell pro and mine freezes up also. Definitely do not waste the money.

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  01-07-2020 03:49:17

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  stw713

  I do not recall my doorbell video freezing but my three other ring cameras freeze. I also purchased something from Ring that would extend the Wi-Fi connection or something. Sometimes there is just a dark screen.

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  16-10-2020 02:00:42

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  cm11

  What model is yours? I have the Doorbell 3 and it does the same thing.

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  27-06-2020 10:24:43

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  Amorim

  I've had the ring for about 2 years. Same problem since the beginning. During playback the video starts normal after a couple of seconds it freezes , after another couple of seconds it continues and so on throughout the whole time. It is extreemely annoying and makes it having a ring camera pointless. Does anyone know what causes this please ?

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  03-07-2020 03:16:47

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  aeberhart21

  Mine does the same thing. The audio records, but the video frame freezes for a short time. Is it because I use a wireless connection? In this video, you can hear the UPS driver drop the packages and then knock on my front door and walk off the porch. Can't see it though. [https://ring.com/share/54da7024-67c2-481e-a280-2482639eb4ff ](https://ring.com/share/54da7024-67c2-481e-a280-2482639eb4ff)

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  09-07-2020 07:36:23

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  JustinGTI

  Me too, makes attempting to authorise delivery people to leave packages impossible, and makes any sort of security or long distance communication with knockers impossible too, not happy with this product, will be changing for a better company, I’ve heard good things about Simpli Safe and Swann

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  16-07-2020 02:26:03

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  Miab15

  I have the Ring Pro and it’s been doing it since day one. Video will start, freeze but the sound is still recording, it’ll jump to video for 2 seconds and freeze again. No matter how many times I try to replay it, it’s evident that that’s how it was recorded. It’s very frustrating. Plus, when I try to answer a ring it takes forever to go live....minutes go by and I can’t connect. I have to go back to the video to see who it was, by that time they are gone. Waste of money.

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  18-07-2020 11:55:11

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  Dobowman2020

  I’m having choppy sound and picture freeze issues. Notifications are delayed and most of the time the person has left or walking away. I’ll never buy another ring product as I can’t seem to get an answer to fix this issue.

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  03-09-2020 08:59:58

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  Caitlyn_Ring

  Hey neighbors! If the suggestions that Marley offered are not successful in resolving your concern, it would be best for you to reach out to our support team for more advanced troubleshooting steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  04-09-2020 05:26:56

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  Dobowman2020

  Mine is freezing too and skipping frames. Hard to say who is actually at my door?

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  14-08-2020 02:15:34

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  Ch3m1stry

  I bought the Ring 3 battery two days ago, and am having the exact same problem as others in this thread. WiFi connection is strong, several resets of the doorbell and my router. Problem persists. Not filling me with confidence that I've made the right choice of product...

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  03-09-2020 07:53:56

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  user106

  I was having the same issue described by everyone else. I would pull up the camera and receive ~2 seconds of video before it would freeze even while sound would continue. This was persistent on all devices (Pro Camera, indoor camera, and Ring Spotlight); however, I noticed it was only an issue on my iPad and not my iPhone. I took the advice above, deleted the app, reinstalled, logged back in and now it is working again. Best of luck to everyone.

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  20-10-2021 09:31:38

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  georgy2030

  I have the exact same problem where the frame is freezing while recording. This makes the doorbell a useless piece of junk eating my money on a subscription. I have blink cameras installed with no subscription and they work seamlessly on the same Wifi. See this [Ring wired door bell video freeze](https://ring.com/share/0696355c-3a47-47e4-8691-0c9eaf94ecd0 )

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  23-02-2022 01:00:54

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  Hondo

  I'm having the same issue since day 1. I worked with tech support and they were telling me it was my wifi signal (which is strong). Tried to sell me an extender saying "it might work." "Might" isn't good enough to buy something I can't return. Tried a couple of wifi extenders from Amazon. Zero improvement so I returned them. Ring has a problem and won't admit it!

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  23-12-2020 12:08:40

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