Video doorbell stick in idle mode

Question

Hi, my ring doorbell camera seems to be stuck in idle mode. Pressing the doorbell button does nothing and pressing the orange button on the back when trying to pair does nothing. I charged it and it is fully charged but still will not respond or do anything. Is there anything else I can do or is this unit done??

Justin_Ring · Answer

Hi @user_f82109. Try factory resetting it by pressing and holding the setup button on it for 20 seconds. If you have tried this step and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

Ring Video Doorbell

Video doorbell stick in idle mode

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