Ring Video Doorbell
Video Doorbell 3 Plus goes offline & won't connect
Just putting a thread here as I have two Video Doorbell 3 Plus units that worked great for about 1 week, then both went offline (first 2 days ago, second yesterday) and refuse to connect to WiFi - neither Change WiFi network in the Device Health app page nor a full factory reset helps. Always end up with 2 white flashing LEDs on the right side (indicating the doorbell was unable to connect to wifi). My 3 other Stick-Up cams work perfectly so I know my wifi is OK. Every other non-ring computer works fine too...
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15-11-2020 03:20:45
Responses (1)
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PS- It really bothers me that Ring 1st level technicians can't give me a ticket# to reference for support calls. An email trail for the support call would substantially improve the customer's feeling of accountability here too.
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15-11-2020 03:23:34
EFinally got an L2 technician and they have provided an email trail. Tech believes my comcast router's WiFi 6 feature is causing issues. Can't turn it off unfortunately (802.11 ax) even through the admin site on the router. Next step is to try a dumb WiFi router from the store as an access point. She also mentioned the Ring Chime Pro may help as it supports more WiFi bands and provides a proprietary access point feature to assist with the Video Doorbell's connectivity.
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15-11-2020 04:00:50
EThe "dumb router" option worked. I bought a $30 Linksys E2500 from Walmart (called a "Wi-Fi 4" router, not a Wi-Fi 5 or Wi-Fi 6 device) and set it up in "Bridge" mode, with an ethernet connection to my Xfinity router. The Linksys E2500 has a wifi SSID different from the Xfinity router. I set up my Ring Video Doorbell 3 Plus devices to use the Linksys SSID and now they work perfectly. The Linksys is set up for Mixed Mode wifi, 802.11 b/g/n.
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15-11-2020 08:34:16
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embrun
On the phone w/ Ring community support waiting for an upper level technician to become available. I went through this hell 2 days ago for hours sitting on hold and nobody answered.
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15-11-2020 03:21:55
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